Shipping policy

Thank you for shopping with AXCUSE.

We strive to deliver your order as quickly and safely as possible. Please read our shipping policy below.

Order Processing

  • All orders are processed within 1–3 business days after payment is confirmed.
  • Orders are not processed or shipped on Sundays or public holidays.
  • During high-demand periods, product launches, or sales, processing times may be slightly longer.

Shipping Time

Once your order has been processed, estimated delivery times are:

  • Metro Cities: 3–7 business days
  • Other Cities & Towns: 5–10 business days
  • Remote Areas: 7–12 business days

Please note that these are estimated delivery times and may vary depending on your location and courier service.

Shipping Charges

  • Shipping charges (if applicable) will be displayed during checkout before payment.
  • We may offer free shipping on selected orders or promotional campaigns.

Order Tracking

Once your order is shipped, you will receive a confirmation email and/or SMS containing your tracking number and tracking link. You can use this information to track your shipment in real time.

Delayed Deliveries

While we do our best to deliver orders within the estimated timeframe, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Courier delays
  • Unexpected operational issues

We appreciate your patience and understanding in such situations.

Incorrect Shipping Information

Please ensure your shipping address and contact details are correct before placing your order.

AXCUSE is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Damaged or Lost Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 48 hours of the delivery update.

Email us at axcuse.co@gmail.com with:

  • Your Order Number
  • Photos of the package (if damaged)
  • A brief description of the issue

Our team will investigate and work towards the best possible resolution.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: axcuse.co@gmail.com