Exchange Policy

At AXCUSE, we want you to love what you wear. While we do not offer returns or refunds, we do provide a 10-day exchange policy to ensure you get the right fit or receive a replacement if there's an issue with your order.

10-Day Exchange Policy

You have 10 days after receiving your order to request an exchange.

To be eligible for an exchange, your item must be:

Unworn and unused
In the same condition as received
With all original tags attached
In its original packaging
Accompanied by the receipt or proof of purchase

How to Request an Exchange

To initiate an exchange, please contact us at axcuse.co@gmail.com or
whatsapp no. - with:

Your order number
Reason for the exchange
Photos of the product (if it's damaged, defective, or you received the wrong item)

Once your request is approved, we'll provide you with instructions on how and where to send your package.

Please note: Items sent back without first requesting an exchange will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If your item is damaged, defective, or you received the wrong product, contact us immediately at axcuse.co@gmail.com so we can resolve the issue as quickly as possible.

Items Not Eligible for Exchange

We cannot accept exchanges for:

Sale or clearance items
Gift cards
Customized or personalized products
Items that have been worn, washed, damaged after delivery, or are missing original tags or packaging